Refund policy

At Eco Krunch, we strive to provide high-quality products. However, if you face any issues, we’re here to help.

1. Return Eligibility

Returns are accepted only if:
    •    The product is damaged, defective, or incorrect
    •    The request is raised within 3 days of delivery

2. Return Timeframe

You must contact us within 3 days of receiving your order to initiate a return.

3. Refund Process

Once we receive and inspect the returned product:
    •    Refunds will be processed within 5-7 Business days
    •    Refund will be issued to the original payment method

4. Exchange Policy

We offer replacement only for damaged or defective products.

5. Damaged / Defective Items

If you receive a damaged product:
    •    Contact us within 48 hours
    •    Share clear images/video proof

6. Non-Returnable Items
    •    Opened or used food products
    •    Items without original packaging

7. Return Shipping Cost
    •    If the issue is from our side → we cover shipping
    •    If not → customer may bear return shipping cost

8. Contact for Returns

📧 Email: support@ecokrunchfoods.com